Customer Onboarding Manager

Overview

Role focused on guiding new customers through the onboarding process and ensuring effective software use.

Ideal candidate should have 5+ years of experience in customer onboarding with strong technical skills.

Only candidates currently living in CST/MST time zones are considered

Locations

• United States

Requirements

• 5+ years in customer onboarding
• 2+ years in SaaS or technical environment
• Strong technical aptitude
• Excellent communication skills
• Organized and detail-oriented
• Bachelor's degree required

Responsibilities

• Guide new customers through onboarding
• Assist in account setup and configuration
• Conduct training sessions
• Troubleshoot customer inquiries
• Document customer issues and feedback
• Collaborate with teams for issue resolution
• Maintain onboarding processes
• Foster relationships with customers

Benefits

• Competitive compensation packages
• Opportunities for growth
• Paid Time Off
• Volunteer Time Off
• 401k match
• Employee referral bonuses