Customer Experience (CX) Analyst

Overview

Role involves improving customer experiences through data analysis and collaboration.

Ideal candidate should have experience in customer experience analysis and proficiency in Portuguese and English.

Located in New York, Las Vegas or Toronto

Locations

• Canada, Ontario, Toronto

Requirements

• Experience in customer-focused roles
• Proficiency in Portuguese and English
• Familiarity with Microsoft Office

Responsibilities

• Own the Service Improvement Plan
• Analyse and interpret data
• Map customer journeys
• Collaborate on reports
• Identify improvement areas
• Contribute to CX roadmap

Benefits

• Competitive salary
• Hybrid working
• Paid time off
• Paid Sabbaticals
• Employee Discounts
• Career opportunities