Technical Support Specialist

Overview

Role involves solving technical challenges and enhancing customer experience in a startup environment.

Ideal candidate has 2+ years in technical support with strong problem-solving and communication skills.

Locations

• United States

Requirements

• 2+ years in customer-facing support
• Experience in early-stage SaaS startup
• Strong communication skills
• Experience using REST APIs and SQL queries

Responsibilities

• Troubleshoot API-related issues
• Write documentation for users
• Improve support processes
• Collaborate with Product and Engineering

Benefits

• Flexible time off
• Company-sponsored health insurance
• Employee stock options
• Flexible work schedule