Technical Support Specialist

Overview

Role involves solving technical challenges and enhancing customer experience.

Ideal candidate has 2+ years in technical support and thrives in startup environments.

Only candidates from the United States are considered

Locations

• United States, Florida

Requirements

• At least 2 years in customer-facing support
• Experience in early-stage SaaS startup
• Strong communication skills

Responsibilities

• Troubleshoot API-related issues
• Write documentation for users
• Improve support processes
• Collaborate with Product and Engineering

Benefits

• Flexible time off
• Company-sponsored health insurance
• Employee stock options