Support Engineer

Overview

Role bridging Engineering and Customer Support, focusing on technical investigations and tooling enhancements.

Ideal candidate has 2+ years of software engineering experience and is proficient in SQL and scripting languages.

Only permanent US residents are considered

Locations

• United States

Requirements

• 2+ years software engineering experience
• Proficient in SQL and a scripting language
• Experience with SaaS platforms and tools

Responsibilities

• Triage and resolve support escalations
• Investigate and debug complex issues
• Work with Product and Engineering teams
• Design and build internal support tools
• Maintain scripts and workflows
• Author technical documentation

Benefits

• Unlimited PTO
• Paid parental leave
• 100% medical/dental/vision coverage
• 401K
• Annual learning stipend
• Home office allowance
• Health & wellness stipend