Customer Support Advocate

Overview

Role involves handling customer queries and ensuring a one-touch resolution experience.

Ideal candidate should have at least 1 year of customer service experience and excellent communication skills.

Locations

• United States

Requirements

• Minimum 1 year of customer service experience
• Knowledge of CRM tools preferred
• Excellent written & verbal communication skills

Responsibilities

• Assist users with their experience
• Address user issues via live channels
• Build trust with users
• Identify trends and provide feedback
• Champion customer needs

Benefits

• Employer-paid health insurance
• 401k match
• Flexible time off
• Wellness stipends
• IKEA discounts