Private Cloud Support Specialist (CSP)

Overview

Role involves managing VMware environments and providing support for global customers.

Ideal candidate should have 4+ years of experience in managed services with strong VMware skills.

Locations

• India, Karnataka, Bengaluru

Requirements

• Bachelor's degree required
• At least 4 years of experience in Enterprise Managed Service
• Certification in VMware VCP/vSAN or ITIL is a plus
• Flexible to work in 24/7 support environment

Responsibilities

• Attend daily standups
• Respond to service alerts
• Resolve customer issues
• Lead service restoration during major incidents
• Collaborate with technology teams
• Maintain quality on case documentation
• Handle Problem Management