Customer Support Engineer

Overview

Role involves providing technical support for Tailscale users and collaborating with various teams.

Ideal candidate has 4+ years in SaaS support and strong network troubleshooting skills.

Locations

• Canada

Requirements

• 4+ years in SaaS support
• 1+ years in network troubleshooting
• Excellent written communication skills

Responsibilities

• Become an expert in Tailscale product
• Handle customer support requests
• Collaborate with Customer Success and Engineering
• Debug and fix customer issues

Benefits

• Flexible work environment
• Competitive compensation package
• Comprehensive group benefits
• Remote first company
• Personal development support
• Paid time off
• Home office setup
• Parental leave program