Customer Success Engineer

Overview

Role involves bridging technical capabilities with customer needs to ensure success.

Ideal candidate has 6+ years in a technical role and strong customer-facing experience.

Locations

• United Kingdom, England, London

Requirements

• 6+ years in a technical role
• 2+ years customer-facing experience
• Strong understanding of networking and security principles

Responsibilities

• Manage onboarding for new customers
• Provide technical support and troubleshooting
• Conduct QBRs with customers
• Build strong customer relationships
• Relay customer feedback to internal teams
• Collaborate with cross-functional teams

Benefits

• Flexible work environment
• Competitive compensation package
• Comprehensive group benefits
• Support for personal and professional development
• Paid time off
• Home office setup
• Generous parental leave program