Workforce & Operations Performance Manager
TailorCare
Overview
Role focused on optimizing workforce management and operational performance in a healthcare setting.
Ideal candidate should have 10+ years of experience in workforce management within healthcare or contact centers.
remoteseniorEnglishCRMExcel
Locations
- United States, Tennessee, Nashville
Requirements
- Bachelor's degree required
- 10+ years of experience in workforce management
- Familiarity with CRM platforms
- Advanced Excel skills
- Strong analytical mindset
- Exceptional attention to detail
- Experience working cross-functionally
- Strong communication skills
Responsibilities
- Lead staffing forecasts and capacity plans
- Monitor real-time operational performance
- Analyze operational trends
- Drive process improvements
- Collaborate across teams
- Produce performance summaries
- Implement staffing practices
- Support quality and workforce development
Benefits
- Generous PTO
- Paid parental leave
- Comprehensive benefits
- 401k with employer matching
- Remote-first work environment
- Inclusive community
- Wellness resources
- Flexible work-life balance
