Manager, Product Enablement and Product Support Experts

Overview

Manager overseeing product enablement and support for a team of engineers.

Ideal candidate has 5+ years in technical support and 3+ years in management within Ad-Tech.

Locations

• Israel, Tel Aviv, Tel Aviv

Requirements

• 5+ years technical support experience
• 3+ years managing people in Ad-Tech
• Proven experience in Professional Services
• Experience with global R&D and Product Management teams
• Deep knowledge of technical support performance indicators
• Experience managing client escalations
• Proficiency in Jira and SalesForce

Responsibilities

• Manage a team of engineers
• Monitor team KPIs
• Initiate and execute cross-functional projects
• Mentor team members
• Act as a focal point with R&D and Product Management
• Prioritize client issues
• Drive communication between teams and customers
• Ensure knowledge transfer

Benefits

• Comprehensive benefits
• Fully stocked kitchen
• Location-specific perks
• Gym partnerships
• 401k