Customer Reliability Escalation Engineer

Overview

Role involves providing senior technical support and mentoring within the technical support team.

Ideal candidate has 5+ years in technical support with expertise in Kubernetes and cloud security.

Locations

• Ireland
• Spain

Requirements

• 5+ years experience in technical support
• Master level Kubernetes and Linux experience
• Knowledge of scripting languages (Bash/Shell/Python)

Responsibilities

• Provide senior technical knowledge to CREs
• Foster relationships with development engineering team
• Develop technical troubleshooting sessions
• Triage and document bugs and enhancement requests
• Work with Escalation Management team on hot accounts

Benefits

• PTO days
• Parental Leave
• Mental health support
• Great compensation package
• Flexible working arrangements
• Development opportunities