Customer Success Strategist

Overview

Role involves bridging technical capabilities with business outcomes for customer success.

Ideal candidate has 4+ years in a technical customer-facing role with strong project management skills.

Locations

• United States

Requirements

• 4+ years in a customer-facing technical role
• Experience with data in spreadsheets
• Strong project management skills

Responsibilities

• Serve as trusted advisor for customers
• Lead customer implementations
• Develop customer success plans
• Translate technical concepts into business value
• Analyze data-driven business reviews
• Identify optimization opportunities
• Build relationships within customer organizations
• Track customer health metrics

Benefits

• Equity compensation
• Health, dental, vision benefits
• Generous PTO
• Remote flexibility
• Quarterly team summits