Customer Success Lead

Overview

Role involves owning the customer journey and scaling the customer success function.

Ideal candidate has 5+ years in Customer Success with experience leading teams in B2B SaaS.

Locations

• Europe

Requirements

• 5+ years in Customer Success
• 2+ years leading teams
• Experience with enterprise customers
• Strong communication skills
• Startup mindset

Responsibilities

• Lead and coach a team of CSMs
• Scale the Customer Success function
• Build dashboards and own metrics
• Partner with Product for feedback
• Own the post-sales funnel
• Act as strategic contact for enterprise accounts
• Debug issues end-to-end
• Report directly to the Founder

Benefits

• Competitive compensation
• Meaningful equity
• Flexible working hours
• Work on a category-defining product
• Collaborate closely with founders