Director, Customer Success

Overview

Role involves leading Customer Success for DACH and Southern Europe, focusing on enterprise accounts.

Ideal candidate has experience in high-growth B2B SaaS and managing Customer Success teams.

Locations

• United Kingdom, England, London

Requirements

• Proven experience in managing Customer Success teams
• Strong track record in renewals
• Fluency in French and/or German

Responsibilities

• Recruit and manage Customer Success Managers
• Drive customer outcomes
• Build relationships with stakeholders
• Own renewal targets
• Collaborate with Sales leadership
• Introduce innovative frameworks
• Act as voice of the customer
• Identify risks and opportunities

Benefits

• Flexible work approach
• Competitive salary
• 25 days annual leave
• Private healthcare
• Pension contribution
• Paid parental leave
• Cycle to work scheme
• Recruitment referral scheme