Customer Support Associate

Overview

Role involves supporting customers and ensuring satisfaction through effective communication and collaboration.

Ideal candidate is a fast learner with good communication skills and a passion for customer experience.

Locations

• United States, New York

Requirements

• Good written communication skills
• Excellent collaboration skills
• Previous customer-facing experience preferred

Responsibilities

• Provide quality support via chat and email
• Collaborate with teams to route requests
• Maintain high levels of customer satisfaction
• Manage and prioritize service desk requests
• Produce self-help articles and help videos
• Liaise with Product team for feedback

Benefits

• Competitive salary
• Stock options
• 100% Medical, Dental & Vision
• 401k Plan
• Paid parental leave
• 25 days annual leave
• Fun culture with regular socials
• Generous referral scheme