Senior Customer Success Manager - German Speaking

Overview

Role focused on driving customer success and growth through client relationships and education on video content creation.

Ideal candidate has customer-facing experience in B2B SaaS and is German Native/Bilingual Proficient.

Locations

• United Kingdom, England, London

Requirements

• Customer-facing experience in Customer Success Management
• Experience managing a Book of Business
• German Native/Bilingual Proficiency

Responsibilities

• Build relationships with clients
• Drive customer success
• Educate clients on video content creation
• Onboard new clients
• Coordinate client check-ins
• Identify growth opportunities
• Manage risk
• Ensure client ROI

Benefits

• Competitive salary
• Stock options
• Paid parental leave
• 25 days annual leave
• Cycle to work scheme
• Private Medical Insurance
• Pension contribution
• Work from home setup