Customer Success Manager - German Speaking

Overview

Role focused on driving customer success and growth through relationship building and education on video content creation.

Ideal candidate has customer-facing experience in B2B SaaS and is German Native/Bilingual.

Locations

• United Kingdom, England, London

Requirements

• Customer-facing experience in Customer Success Management
• Experience managing a Book of Business
• German Native/Bilingual Proficiency

Responsibilities

• Build relationships with clients
• Educate clients on video content creation
• Coordinate client check-ins
• Manage risk and identify growth opportunities
• Onboard new clients
• Drive value from products and services
• Ensure ROI is understood
• Retain and grow enterprise clients

Benefits

• Competitive salary
• Stock options
• Paid parental leave
• 25 days annual leave
• Private Medical Insurance
• Pension contribution
• Work from home setup
• Career growth opportunities