Customer Success Manager - French Speaking

Overview

Role focused on driving customer success and growth through client relationships and education.

Ideal candidate has experience in Customer Success Management and is French Native/Bilingual.

Locations

• United Kingdom, England, London

Requirements

• Customer-facing experience in Customer Success Management
• Experience managing a Book of Business
• French Native/Bilingual Proficiency

Responsibilities

• Build relationships with clients
• Educate clients on video content creation
• Onboard new clients
• Coordinate client check-ins
• Manage risk and identify growth opportunities
• Ensure client ROI and value
• Drive retention and growth of enterprise clients
• Engage in business-level conversations

Benefits

• Competitive salary
• Stock options
• Paid parental leave
• 25 days annual leave
• Cycle to work scheme
• Private Medical Insurance
• Generous referral scheme
• Pension contribution