Strategic Customer Success Manager

Overview

Role overseeing strategic FinTech relationships and driving client success on the platform.

Ideal candidate has 6+ years in customer success with a strong understanding of the FinTech landscape.

Candidates must be located and authorized to work in the US or Canada

Locations

• Canada
• United States

Requirements

• 6+ years in customer success or account management
• Experience in FinTech, SaaS, or BaaS
• Strong relationship-building skills

Responsibilities

• Own and grow a portfolio of FinTech clients
• Lead account plans execution
• Identify opportunities for expansion

Benefits

• 100% employer paid medical, dental, and vision benefits
• 401(k) for US employees and RRSP for Canadian employees
• Unlimited paid time off