Concierge Engagement & Marketing Manager

Overview

Role involves leading concierge outreach and enhancing member engagement through AI and human touchpoints.

Ideal candidate has 5-8 years of experience in digital health or luxury hospitality with strong leadership in customer engagement.

Candidates must possess a valid EU visa and be based in Portugal

Locations

• United States
• Portugal

Requirements

• 5-8 years managing high-touch service teams
• Proven success scaling outreach programs
• Experience with conversational AI or collaboration with product teams

Responsibilities

• Lead and develop the concierge team
• Own omni-channel member communications
• Co-design the AI concierge experience
• Optimize the member journey
• Drive data-backed growth and quality
• Champion "unreasonable hospitality" culture

Benefits

• Comprehensive health, dental and vision insurance
• Equity shares
• Discretionary PTO plan
• Parental leave
• 401(k)
• Flexible working hours
• Remote work allowance
• Unlimited vacation