Customer Success Manager

Overview

Role focused on ensuring customer success and engagement with Swarmia's platform.

Ideal candidate has proven experience in customer success within a SaaS environment and strong communication skills.

Locations

• Finland, Uusimaa, Helsinki

Requirements

• Experience in customer success or account management
• Understanding of engineering workflows
• Excellent communication skills
• Proficiency with CRM tools
• Data-driven mindset

Responsibilities

• Lead customer onboarding
• Manage customer relationships
• Provide proactive support
• Educate customers on best practices
• Monitor customer health
• Identify upselling opportunities
• Collaborate with cross-functional teams
• Develop customer progress reports

Benefits

• Flexible working hours
• Opportunity for impact
• Remote-first culture
• Equity options