Customer Support Specialist

Overview

Role involves assisting customers with technical issues and ensuring excellent support.

Ideal candidate should have experience in customer support and strong communication skills.

Only candidates from Argentina, Brazil, Mexico, and Colombia are considered

Locations

• Colombia
• Argentina
• Brazil
• Mexico

Requirements

• Experience in customer support
• Familiarity with industry is a plus
• Experience with help desk software
• Understanding of CRM systems
• Excellent communication skills
• Problem-solving skills
• Multi-tasking abilities
• Patience in tough cases

Responsibilities

• Respond to customer queries
• Identify customer needs
• Analyze product malfunctions
• Update internal databases
• Monitor social media complaints
• Share feature requests
• Inform customers about new features
• Gather customer feedback