Technical Support Consultant

Overview

Role involves providing technical support and resolving customer inquiries in a remote setting.

Ideal candidate should have strong troubleshooting skills and prior experience in tech support.

Only candidates from Bosnia and Herzegovina are considered

Locations

• Bosnia and Herzegovina, Federation of Bosnia and Herzegovina, Sarajevo

Requirements

• Prior experience in tech support
• Technical background in networking
• Excellent English communication skills

Responsibilities

• Provide technical support via calls, chats, and emails
• Resolve support inquiries
• Gather technical information for complex cases
• Ensure customer satisfaction
• Communicate with developers to troubleshoot issues

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Paid intensive training
• Good bonuses for referring friends
• Work-life balance
• Responsive management