Technical Support Consultant

Overview

Role involves providing technical support and building customer relationships in a remote setting.

Ideal candidate should have 1-2 years of technical support experience and excellent English skills.

Locations

• Turkey, Ankara, Ankara
• North Macedonia, Karpoš, Skopje
• Serbia, Central Banat, Belgrade
• Bosnia and Herzegovina, Federation of Bosnia and Herzegovina, Sarajevo

Requirements

• Excellent English skills (C1)
• 1-2 years of technical support experience
• Understanding of Windows, MacOS, iOS, Android
• Personal laptop with at least 8GB RAM
• Stable internet connection (minimum 50 Mbps download, 40 Mbps upload)

Responsibilities

• Provide customer support via calls, chats, and emails
• Build relationships with customers
• Meet team KPIs
• Stay updated with technology
• Handle sensitive information
• Apply customer happiness practices
• Maintain knowledge of products and services
• Communicate with developers and other departments

Benefits

• Flexible schedule
• Fully remote work
• Inclusive international environment
• Compensation in USD
• Good bonuses for referrals
• Paid training and probation
• Work-life balance
• Responsive management