Technical Support Consultant

Overview

Role involves providing exceptional technical support and building customer relationships in a remote setting.

Ideal candidate should have experience in software application support and excellent English communication skills.

Locations

• Bosnia and Herzegovina, Federation of Bosnia and Herzegovina, Zenica
• Bosnia and Herzegovina, Federation of Bosnia and Herzegovina, Tuzla
• Bosnia and Herzegovina, Federation of Bosnia and Herzegovina, Sarajevo
• Bosnia and Herzegovina, Republika Srpska, Banja Luka

Requirements

• Excellent English skills
• Experience in software application support
• Familiarity with software development processes
• Ability to troubleshoot technical issues
• Analytical and research skills
• Personal laptop with 8Gb RAM and stable internet connection

Responsibilities

• Provide customer support via calls, chats, and emails
• Build relationships with customers
• Meet team KPIs
• Stay updated with technology
• Work with sensitive information
• Apply customer happiness practices
• Maintain knowledge of products
• Communicate with developers and other departments

Benefits

• Fixed schedule
• Opportunity to work fully remote
• Inclusive international environment
• Good bonuses for referrals
• Paid training
• Work-life balance
• Responsive management
• Self-development opportunities