Technical Support Consultant

Overview

Role involves providing technical support and customer service in a remote setting.

Ideal candidate should have 1-2 years of customer support experience and excellent German and English skills.

Locations

• Romania, Cluj, Cluj-Napoca

Requirements

• Excellent German and English required
• 1-2 years customer support experience
• Strong problem-solving skills
• Familiarity with CRM systems
• Personal laptop with 8GB RAM and stable internet connection

Responsibilities

• Provide customer support via emails, calls, and chats
• Troubleshoot technical issues
• Collaborate with departments
• Escalate complex issues
• Document customer interactions
• Improve support processes
• Maintain product knowledge
• Stay updated with product changes

Benefits

• Fixed schedule
• Opportunity to work remotely
• Inclusive environment
• Compensation in EUR
• Good bonuses for referrals
• Paid training
• Work-life balance
• Responsive management