Customer Support Consultant

Overview

Role involves providing exceptional customer support in a multicultural environment.

Ideal candidate should have native Japanese skills and at least 6 months of customer support experience.

Locations

• Philippines

Requirements

• Native Japanese and English skills
• At least 6 months of customer support experience
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop with at least 8GB RAM and stable internet connection

Responsibilities

• Provide customer support via chats and emails
• Build relationships with customers
• Meet team KPIs
• Stay updated with technology
• Work with sensitive information
• Apply customer happiness practices
• Maintain knowledge of products
• Communicate with developers and departments

Benefits

• Flexible schedule
• Fully remote work
• Inclusive international environment
• Compensation in USD
• Good bonuses for referrals
• Paid training and probation
• Work-life balance
• Responsive management