Customer Support Consultant

Overview

Role involves providing exceptional customer support in a multicultural environment.

Ideal candidate should have experience in customer support and be fluent in German and English.

Locations

• Serbia, Central Banat, Belgrade

Requirements

• Native German and English B2 required
• Experience in customer support
• Interest in crypto, trading or stock exchange
• Experience with Salesforce or Zendesk
• Analytical and research skills
• Personal laptop with at least 8GB RAM and stable internet connection required

Responsibilities

• Provide exceptional customer support
• Build long-lasting customer relationships
• Meet team KPIs
• Stay updated with technology
• Securely handle sensitive information
• Apply customer happiness practices
• Maintain knowledge of products and services

Benefits

• Flexible schedule
• Fully remote work
• Inclusive international environment
• Compensation in USD
• Good bonuses for referrals
• Paid training and probation
• Work-life balance
• Responsive management