Customer Support Consultant

Overview

Role involves providing exceptional customer support in a multicultural environment.

Ideal candidate should have at least 6 months of customer support experience and be fluent in Chinese and English.

Locations

• Thailand, Bangkok, Bangkok
• Thailand, Chiang Mai, Chiang Mai
• Thailand, Phuket, Phuket
• Thailand, Nakhon Phanom, Nakhon Phanom

Requirements

• Native Chinese and upper intermediate English
• At least 6 months of customer support experience
• Experience with live chats and emails

Responsibilities

• Provide customer support via chats and emails
• Build relationships with customers
• Meet team KPIs
• Stay updated with technology
• Securely handle sensitive information
• Apply customer happiness practices
• Maintain knowledge of products
• Communicate with developers and other departments

Benefits

• Flexible schedule
• Fully remote work
• Inclusive international environment
• Compensation in USD
• Good bonuses for referrals
• Paid training
• Work-life balance
• Responsive management