Customer Support Consultant

Overview

Role involves providing customer support in the blockchain sector and building relationships with clients.

Ideal candidate should have excellent English and Russian skills and experience in customer service.

Locations

• Turkey, Antalya, Antalya
• Turkey, İzmir, İzmir
• Turkey, Ankara, Ankara
• Turkey, İstanbul, Istanbul

Requirements

• Excellent English and Russian (C1)
• Experience in customer service
• Analytical and research skills
• Personal laptop (8Gb RAM) and stable internet connection (50 Mbps download, 40 Mbps upload)

Responsibilities

• Provide customer support in blockchain
• Build relationships with customers
• Meet team KPIs
• Stay updated with technology
• Work with sensitive information
• Apply customer happiness practices
• Maintain knowledge of products
• Communicate with developers and departments

Benefits

• Flexible schedule
• Fully remote work
• Inclusive international environment
• Compensation in USD
• Good bonuses for referrals
• Paid training and probation
• Work-life balance
• Responsive management