Account Manager

Overview

Role involves managing client relationships and ensuring high-quality support services.

Ideal candidate should have over a year of experience in account management with strong team leadership skills.

Locations

• South Africa, Western Cape, Cape Town

Requirements

• Fluent in English
• 1+ years in similar role
• Proven team management experience

Responsibilities

• Manage client integrations
• Maintain communication with clients
• Ensure support processes meet standards
• Assist clients with support experience
• Monitor service quality
• Generate internal documentation
• Train Team Leads
• Help team members grow

Benefits

• Remote work opportunity
• Paid training
• Work-life balance
• Responsive management
• Good bonuses for referrals
• Inclusive environment
• Business hours
• Self-development support