Account Manager

Overview

Role involves managing client relationships and ensuring high-quality support services.

Ideal candidate should have 1+ years of experience in account management or customer support and be fluent in English.

Locations

• Brazil

Requirements

• Fluent in English
• 1+ years in similar role or 2+ years in customer support
• Experience with customer support platforms
• Knowledge of KPIs and SLAs
• Team player
• Skilled in time management
• Great interpersonal skills
• Ability to multitask

Responsibilities

• Manage client integrations
• Maintain communication with clients
• Ensure support processes meet standards
• Assist clients with support experience
• Monitor service quality
• Generate internal documentation
• Assist with hiring and training
• Help team members grow

Benefits

• Remote work opportunity
• Paid training
• Work-life balance
• Responsive management
• Good bonuses for referrals
• Inclusive environment
• Business hours
• Self-development opportunities