Customer Support Representative

Overview

Role involves providing high-touch concierge support to members in their health journey.

Ideal candidate has 2+ years of customer support experience, preferably in concierge or healthcare.

Locations

• United States

Requirements

• 2+ years customer support experience
• Concierge/healthcare support experience preferred
• Strong written communication skills
• Critical thinking and problem-solving skills
• Meticulous attention to detail
• Highly organized and proactive
• Commitment to privacy and confidentiality
• Ability to work full-time schedule including nights and weekends

Responsibilities

• Act as first point of contact for members
• Provide empathetic and solutions-focused support
• Anticipate member needs
• Ensure seamless interactions
• Adapt to new processes
• Support team and members
• Transform healthcare experience
• Uphold HIPAA compliance