Supermetrics

Senior Customer Success Operations Specialist

Supermetrics

Overview

Role focused on managing tooling and processes to enhance Customer Success in a SaaS environment.

Ideal candidate has 3+ years in CS operations with strong knowledge of relevant tools and processes.

remotemidpermanentfull-timeEnglishSalesforceIntercom

Locations

  • Finland, Uusimaa, Helsinki

Requirements

  • 3+ years in CS operations
  • Proficient in Customer Success tools
  • Knowledge of Salesforce and similar platforms

Responsibilities

  • Manage tooling and processes for Customer Success
  • Ensure data integrity across systems
  • Monitor system performance and ROI
  • Collaborate with teams to identify process gaps
  • Improve key business processes
  • Act as point of contact for technical updates
  • Maintain documentation in Confluence

Benefits

  • Equity options
  • Home office allowance
  • Health care benefits
  • Personal learning budget
  • Sports and well-being allowance