Overview
Role focused on managing tooling and processes to enhance Customer Success in a SaaS environment.
Ideal candidate has 3+ years in CS operations with strong knowledge of relevant tools and processes.
remotemidpermanentfull-timeEnglishSalesforceIntercom
Locations
Finland, Uusimaa, Helsinki
Requirements
3+ years in CS operations Proficient in Customer Success tools Knowledge of Salesforce and similar platforms
Responsibilities
Manage tooling and processes for Customer Success Ensure data integrity across systems Monitor system performance and ROI Collaborate with teams to identify process gaps Improve key business processes Act as point of contact for technical updates Maintain documentation in Confluence
Benefits
Sports and well-being allowance