Manager, Dispute Operations

Overview

Role focuses on optimizing complex dispute workflows while managing a team and ensuring compliance.

Ideal candidate has 5+ years in card-not-present disputes and strong analytical skills.

Locations

• Canada
• United States

Requirements

• 5+ years experience with card-not-present disputes
• 2+ years people management experience
• Strong analytical skills with BI tools

Responsibilities

• Manage customer disputes
• Oversee dispute service providers
• Prepare reporting on disputes
• Drive continuous improvement in processes

Benefits

• Unlimited PTO
• Travel discounts
• Annual company offsites
• Parental leave
• Wellness budgets
• Development budgets