Instructional & Enablement Specialist

Overview

Role focuses on designing training materials and analyzing data to improve agent performance.

Ideal candidate has 1+ years in training design and experience in call center environments.

Locations

• Canada
• United States

Requirements

• 1+ years in training design
• Experience in call center training
• Ability to analyze data for training improvements

Responsibilities

• Design training materials
• Conduct audits of customer interactions
• Collaborate with subject matter experts
• Track training effectiveness
• Partner with internal teams
• Maintain training library

Benefits

• Unlimited PTO
• Travel discounts
• Annual company offsites
• Parental leave
• Wellness budgets
• Development budgets