BPO Operations Manager

Overview

Role involves managing BPO operations and ensuring service quality and efficiency.

Ideal candidate should have 3+ years in operations management and be a Spanish speaker.

Locations

• United States

Requirements

• 3+ years in operations management
• 2+ years managing field service support
• Experience managing offshore teams

Responsibilities

• Ensure service levels and KPIs are met
• Collaborate with leadership and IT teams
• Act as liaison for process improvements
• Review performance dashboards
• Lead training initiatives
• Monitor compliance with policies