Staff TechOps & Support Engineer

Overview

Role involves leading technical support activities and ensuring customer satisfaction.

Ideal candidate should have over 5 years of experience in technical support with a strong background in problem-solving.

Locations

• Egypt, Cairo, Cairo

Requirements

• Bachelor's degree in Computer Science
• 5+ years of relevant experience

Responsibilities

• Drive daily department activities
• Assign work based on competencies
• Provide level 3 investigation and diagnosis
• Debug, code, test, and document solutions
• Assist Associate Support Engineers
• Develop fix packages
• Communicate fix status