VP of Customer Support (Engineering Background)

Overview

Leadership role to build and manage customer support for AI healthcare product.

Ideal candidate has 5+ years in customer support processes in SaaS/AI and a strong technical background.

Locations

• United States

Requirements

• 5 years experience in SaaS/AI
• Prior experience in high growth start-up
• Engineering/Technical background
• Work availability 6am to 6pm PT
• Must have a highly technical background

Responsibilities

• Build customer support function
• Manage global technical support team
• Handle complex customer inquiries
• Design and implement support workflows
• Work with Engineering and Growth teams

Benefits

• Competitive salary
• Equity
• Flexible remote environment
• Opportunity to make a difference
• Culture of excellence