Support Specialist (Contract)

Overview

Contractor role providing technical support in a fast-paced environment.

Ideal candidate has 3-5 years in technical support, preferably in SaaS or healthcare tech.

Locations

• United States

Requirements

• 3-5 years in technical support
• Experience with enterprise customers
• Excellent communication skills

Responsibilities

• Monitor and respond to support tickets
• Troubleshoot product issues
• Maintain customer relationships
• Identify patterns in issues
• Create internal documentation

Benefits

• Flexible remote work
• Opportunity to influence support operations
• Collaborative team environment