Senior Customer Support Engineer (Contract)

Overview

Role focused on providing exceptional customer support in a remote environment.

Ideal candidate has 5+ years of technical support experience, preferably in SaaS or AI.

Locations

• United States

Requirements

• 5+ years of technical customer support experience
• Engineering/Technical background required
• Excellent communication skills

Responsibilities

• Provide support to global customers
• Troubleshoot technical issues
• Collaborate with Product, Engineering, and Sales
• Maintain support documentation
• Advocate for customer needs

Benefits

• Competitive salary
• Equity
• Flexible remote environment
• Impactful work in healthcare