Technical Support Specialist

Overview

Role focused on resolving product-related issues and managing technical cases end-to-end.

Ideal candidate should have 2-4 years of experience in technical support with strong communication skills.

Locations

• Australia, New South Wales, Sydney

Requirements

• 2-4 years experience in technical support
• Working knowledge of PHP and SQL
• Ability to read JavaScript
• Comfort with Linux-based systems

Responsibilities

• Serve as primary technical contact for support cases
• Lead case lifecycle from intake to closure
• Troubleshoot application behavior and configuration issues
• Deliver consistent communication to customers
• Document case findings thoroughly
• Identify common support patterns
• Ensure case handling aligns with service-level expectations

Benefits

• Benefit Stipend
• Health & Wellness Reimbursement
• Educational Resources
• Various discount programs