Technical Support Associate (Computer Networking)

Overview

Role involves providing technical support and training on networking products.

Ideal candidate should have strong technical expertise in networking and customer service experience.

Locations

• United Kingdom
• India

Requirements

• Bachelor's degree required
• Prior experience in technical support
• Strong understanding of firewalls and network security
• Customer query handling experience
• CRM software experience is a plus

Responsibilities

• Conduct online demonstrations and training
• Troubleshoot customer queries
• Manage CRM system
• Provide technical assistance
• Maintain records of customer interactions
• Collaborate with internal teams
• Stay updated with network security trends