Enterprise Support Specialist

Overview

Role involves providing high-touch support to enterprise customers and ensuring their satisfaction.

Ideal candidate has 1+ years in support roles with strong troubleshooting and communication skills.

Only candidates eligible to work in the United States are considered

Locations

• United States

Requirements

• 1+ years in Customer Support
• Proven troubleshooting ability
• Familiarity with SaaS platforms

Responsibilities

• Act as primary technical contact for enterprise customers
• Own specialized support queue
• Conduct regular check-ins
• Collaborate cross-functionally
• Maintain knowledge of platform
• Identify and mitigate risks
• Contribute to documentation
• Log software bugs and requests

Benefits

• Comprehensive health insurance
• 401(k) with employer match
• Equity stock options
• Flexible hours
• Paid parental leave
• Professional development stipends
• Community outreach opportunities
• Weekly catered lunches