Strive Health

Director, Call Center

Strive Health

Overview

Role overseeing call center operations and team performance improvement.

Ideal candidate should have 4+ years of call center leadership experience and strategic planning skills.

130k usd / yearhybridseniorpermanentfull-timeCRMSalesforce

Locations

  • United States

Requirements

  • 4 years leading call center teams
  • 2 years operating a CRM system
  • 2 years managing an auto-dialer
  • 4 years developing strategic improvement plans

Responsibilities

  • Lead call center team
  • Provide strategic guidance
  • Build training culture
  • Align with key partners
  • Support compensation plans
  • Lead quality assurance team
  • Report performance metrics
  • Meet with stakeholders

Benefits

  • Hybrid-remote flexibility
  • Comprehensive benefits
  • Financial and retirement support
  • Time off and leave
  • Wellness and growth