Technical Support Engineer

Overview

Role focused on providing Tier 2 technical support for a SaaS platform.

Ideal candidate should have 5+ years of experience in technical support with strong API knowledge.

Locations

• Argentina

Requirements

• 5+ years of Tier 2 support experience
• Experience with SaaS platforms and API integrations
• Hands-on SQL querying experience
• Strong understanding of API technologies
• Experience with ticketing systems and collaboration tools

Responsibilities

• Act as the first point of contact for Tier 2 support
• Diagnose and resolve technical issues
• Assist with API integrations
• Collaborate with internal teams
• Maintain knowledge base
• Monitor support tickets
• Identify recurring issues
• Prioritize support tickets

Benefits

• Competitive compensation
• Career growth opportunities
• Collaborative team environment