SMB Customer Success Manager

Overview

Role managing customer journey for small to mid-sized healthcare systems.

Ideal candidate has 3+ years in Customer Success, preferably in SaaS, with strong communication skills.

Locations

• United States

Requirements

• 3+ years in Customer Success or Account Management
• Experience with SMB clients
• Familiarity with healthcare workflows

Responsibilities

• Manage a portfolio of healthcare clients
• Lead onboarding
• Drive adoption of tools
• Monitor account health
• Own renewals and upsell conversations
• Coordinate with internal teams
• Execute scaled CSM motions
• Gather feedback for product roadmap

Benefits

• Impactful work
• High ownership
• Startup agility
• Flexibility
• Career growth