Enterprise Customer Success Manager

Overview

Role involves leading customer success for hospital and health system clients.

Ideal candidate has 5+ years in Customer Success with strong healthcare SaaS experience.

Locations

• United States

Requirements

• 5+ years in Customer Success
• Experience with healthcare systems
• Proven track record in retention and upsell

Responsibilities

• Serve as main contact for customers
• Own customer success and growth
• Collaborate with Sales and Implementation teams
• Lead check-ins and strategic planning
• Identify upsell opportunities
• Track account health and mitigate risks
• Advocate for customer needs
• Contribute to scaling Customer Success function

Benefits

• Impactful work
• High ownership
• Startup agility
• Flexibility
• Career growth