Team Lead Client Success - ANZ & ASEAN

Overview

Role involves leading a team to enhance client success and satisfaction through data-driven insights and collaboration.

Ideal candidate has 4-6 years in client-facing roles and initial leadership experience, with strong communication skills.

Locations

• Singapore

Requirements

• 4-6 years in client-facing role
• 1-3 years team management experience
• Exceptional communication skills in English
• Fluency in an additional Asian language desirable
• Client-centric mindset
• Initial leadership experience
• Proactive and self-driven
• Ability to thrive in fast-paced environments

Responsibilities

• Lead and coach a team of CSMs
• Manage client portfolio
• Monitor KPIs and analyze performance
• Drive process improvements
• Collaborate with cross-functional teams
• Implement best practices for client value
• Gather client feedback for improvements

Benefits

• Work from abroad 10 days a year
• Hybrid work and flex-time
• International team events
• Career & training opportunities
• Modern offices
• Mental health support